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Unified Communications, enterprise OTT

Three Ways to Save Time and Money with Stretto

By Team CounterPath

So you have decided to deploy Unified Communications at your business on laptops, smartphones, and tablets.  That is a great first step.  But if you are an IT Manager, the next question you need to ask is “How much time will this take?  How much is my time worth?”

As an IT administrator, deploying and managing a UC solution might consume a great deal of your time if you do not have the right tools. Deploying clients to your users, keeping those configurations and new releases up to date, and responding to help desk inquiries all takes time - time that might be better spent on more strategic IT projects.  If we are looking at Enterprises with thousands of users, that time requires additional personnel.  And we all know that good IT help is not cheap.

Let’s consider an Enterprise with 1000 users. With all the additional work that adding and supporting UC on laptops, smartphones, and tablets, the IT department might need to add one additional administrator and 2 new help desk personnel.

That is why we created Stretto’s Management Tools.  These include a Provisioning, Help Desk, and User Experience Metrics modules.

Here is a video explaining Stretto:



With Stretto’s Management Tools, there are three steps to save IT and Help Desk time and money.

Step 1:  Use the Provisioning Module to reduce IT administrative time spent deploying & configuring clients

Step 2:  Leverage the User Experience Metrics module to proactively identify problems with quality before users call for help

Step 3:  Use the Help Desk Module to shorten troubleshooting time and improve resolution rates for help

When you calculate the Return On Investment (ROI) for Stretto, the Management Tools pay for themselves.  In that 1000 user Enterprise, these tools simplify and streamline the work, saving more than 1 IT Administrator FTE.  No more running around to each user and manually setting up devices. And no more getting pulled into time-consuming analysis when a help desk call comes in.

On the Help Desk side, you get ahead of potential issues and cut to the chase when calls come in.  Stretto can save 2 FTEs at the Help Desk. In total, Stretto saves over $200,000 per year just in IT and Help Desk productivity.  And when you factor in the increased productivity of end users and avoided spending on network monitoring probes, that savings goes to over $600,000 per year.  Or, stated differently, over $50 per user per month.  Clearly, Stretto is a money saver for IT managers.


If you want more information about Stretto and how it can save you time and money, please contact us at

Team CounterPath

About Team CounterPath

CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions. The company's product suite includes SIP-based softphones, server based user experience management and UC solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEMs) to cost-effectively integrate voice, video, presence, Instant Messaging (IM) and collaboration applications into their VoIP offerings and extend functionality across both fixed and mobile networks.

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