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VoIP, Unified Communications

Three Tips to Ensure BYOD Implementation Success

By Team CounterPath


Last week, we spoke about the three stages needed to ensure a smooth and successful implementation of Unified Communications. Today, we want to share the three steps an organization should to execute in order to experience similar BYOD (Bring-Your-Own-Device) success.

BYOD continues to grow. The increasing number of remote workers and the inherited benefits for remote work programs, such as improved productivity and increased job satisfaction, will continue to push IT managers to consider a Bring-Your-Own-Device program.

But, before such decision is made, it is important to carefully plan and make strategic.

BYOD Policy

The bulk of work in BYOD implementation will come in the form of technical decisions. However, such decisions need to stem from an overarching document that helps rule the program as a whole.

When organizations fail to start with a clearly defined policy, they often find themselves deploying technologies and platforms that are not a good fit for their needs and/or overcoming unexpected obstacles.

A key step in developing a BYOD policy is ensuring that the program meets all the appropriate industry regulations. For example, some industries require specific levels of security according to the type of sensitive information they handle.

Another important topic that a BYOD policy should cover is the identification of the business applications and processes that employees will need to access from their personal devices. This will help determine if the BYOD program is viable and what kind of impact it will have on improving staff productivity.


Technology Choices

Once your policy is in place, the second step regards technology. Devices, staff would argue, are the most important decision that needs be made. Defining which brands and operating systems will be supported and which ones will not can help the IT department to adequately prepare for the constant flurry of operating system updates from the array of mobile devices manufacturers.

After the hardware is covered, it is time to look at applications. Whenever company information and data is available on mobile devices (whether they are company owned or not) a level of risk is incurred. Careful research and consideration needs to be taken when deciding which clients and applications will be used for functions such as email, browser, collaboration tools, document management and, if needed, remote desktop access. A balance between access, risk and productivity needs to be achieved.



Finally, we have the people factor. At the end of the day, it is people who will need to abide by the policies implemented and it is people who will be using the chosen technology. As such, a lot of work needs to be done with users.

From being clear about the benefits of the program to what devices will qualify, communication plays a key role in ensure the success of any BYOD program. Initial uptake will be dependent on the number of users who are aware of it and see value in participating.

Despite the fact that BYOD allows users to utilize devices that are familiar to them, training may still need to be done in order to familiarize users with any new applications that have been implemented. Training can also be a key factor that can make the difference between failure and success.

As with any business endeavor, careful planning, strategic decision-making and efficient communication will be the keys to a successful BYOD implementation.

Team CounterPath

About Team CounterPath

CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions. The company's product suite includes SIP-based softphones, server based user experience management and UC solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEMs) to cost-effectively integrate voice, video, presence, Instant Messaging (IM) and collaboration applications into their VoIP offerings and extend functionality across both fixed and mobile networks.

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