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3 Benefits of Unified Communications (UC) in Human Resources (HR)

By Team CounterPath


The success or failure of any organization depends heavily on its people. This is why attracting, hiring and retaining the right people is of the upmost importance to every company. UC solutions aid tremendously in that area. 

Technology has impacted every aspect of how a business is run. Each department has adapted and, to some degree, benefited from surging technologies that have helped them become more efficient. The ever-changing face of Human Resources is no exception. HR professionals can greatly benefit from the myriad features a UC solution offers. Understanding how to properly take advantage of an all-inclusive UC platform will play a key role in increasing your HR department’s productivity and ability to manage your workforce.

1. Streamline the recruiting process

One of the main goals of HR is to attract the best possible candidates to fill a position within an organization, based on an individual's qualifications and cultural fit. UC liberates the selection process from the shackles of geographical limitations.

The ability to attract and assess the quality of a potential candidate can be greatly improved with features like video-conferencing. Not only it is more personal than a telephone call, a video interview can also help the organization and the candidate save on travel expenses and time.

This is particularly true for large enterprises where recruiting is needed for offices all around the globe.


2. Retain current employees

Recruiting and integrating quality employees is just the beginning. Work trends have shifted, incentives that keep employees engaged and motivated are also evolving. Flexibility in work hours or the ability to work remotely are factors that weigh in heavily nowadays when employees assess potential new employers.

UC solutions empower staff with the freedom to work without limitations, anywhere they are with whatever device they are using. More importantly, UC tools pave the road for the implementation of a Bring-Your-Own-Device (BYOD) program that will allow staff to access work applications on their personal devices.


3. No one left behind

Don’t leave anyone out. When a team is comprised of remote and “in-office” team members, it can be a challenge to make everyone feel included and on the same page. There are times when employees based away from the main office feel left out or are missing valuable information exchanges with their peers who are in the office. 

Instant messaging instantly enables every member of a team to interact, whether they are sitting next to each other or on opposite sides of the country. Learning how to manage a remote workforce lets you harness the true power of UC. 

UC solutions help small, medium and large enterprises increase their productivity, enhance their sense of community and empower HR professionals to improve their processes.

In today’s workplace environment, HR departments who refuse to embrace and leverage technology will be left behind. This doesn't have to be the case. A reliable UC solution can help you stay ahead of the curve.

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Team CounterPath

About Team CounterPath

CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions. The company's product suite includes SIP-based softphones, server based user experience management and UC solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEMs) to cost-effectively integrate voice, video, presence, Instant Messaging (IM) and collaboration applications into their VoIP offerings and extend functionality across both fixed and mobile networks.

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