Let’s face it, there has been no other time in history where enterprises could and had to conduct businesses at a global scale. The costs of doing business all around the world can take a toll, not only to your pockets, but also on the productivity of your team and the sense of belonging felt by those team members who work remotely from home or starlight offices around the world.
Implementing video conferencing as part of a unified communications platform for you business, gives you solutions to these problems and more. So, we present you with the top five business benefits of video conferencing.
Reduced travel expenses
This is the most obvious one, but that doesn’t make it any less true. Video conferencing can have a positive effect in reducing travel costs of sending company representatives to other locations to have face-to-face meetings.
Obviously there are other factors that drive business travel decisions but video conferencing is a fantastic alternative that allows you to have face-to-face interactions for a fraction of the cost. Not only does this help your company, but it can also help your clients. They too can benefit from not having to move someone from one location to another for a business meeting.
Improved team rapport.
The number of satellite and remote workers continue to rise in the workplace. While benefits of this practice include better productivity, longer staff retention, and lower fixed costs, there are some potential hindrances to your team’s sense of team when all staff members are not under the same roof.
Often times remote workers can feel isolated and their sense of team belonging can suffer. Video conferencing can assist in keeping them more actively involved with their coworkers. When interacting face-to-face, a group of colleagues can more easily come together as a team.
Within a unified communications environment, there are a plethora of options for colleagues to interact with each other. Instant messaging, voice-calling and emailing are all great communication tools; however, 80% of communication remains non-verbal. Sometimes, the meaning of a communication can be lost and collaboration can suffer when the visual, non-verbal parts of communication are missing.
Face-to-face meetings via video conferencing can help participants remain focused as they can be seen and heard. More importantly, any expressions that reflect meaning can be easily picked up moving the communication forward in a more streamlined manner than a series of emails or instant messages.
Improved customer service
Last week we talked about how unified communications can help your company’s customer experience. Video conferencing can take your customer experience to the next level. Customers will feel that they are receiving more one-to-one, personalized experiences. This helps to build a stronger bond with the brand that will result in increased loyalty.
Reducing business travel saves your company money and it minimizes exertion and the associated inefficiencies. But there is another key benefit created as a byproduct of not sending staff across the world (or across town) and from allowing your employees to commute less on a regular basis. Video conferencing is a green technology that allows enterprises to dramatically minimize energy use and to reduce its carbon footprint.
The benefits of video conferencing go far beyond the traditional notion of cost savings. It provides other tangible advantages to your firm, employees and customers. The technology is cost efficient and, as technology advances, it becomes increasingly reliable. When analyzing the features included in a unified communications tool, make sure to include video conferencing as one of your must haves.