VoIP as a means of communication over the internet is not a new technology. Early versions of VoIP started to sprout in the mid 90s. However, as the power of the web has increased over the last few years, so has VoIP evolved and improved to match the growing capabilities allowed by the internet.
VoIP has not only seeped into the consumer sector but it has also made great strides towards becoming a staple in the corporate sector as well. VoIP capabilities bring different benefits to any organization and the industry will continue to bring on exciting developments in the upcoming years. Here are some of our predictions for the changes of VoIP in the future.
In the past, VoIP services were associated with spotty quality. Calls were not regarded as reliable because they could drop at any moment as a result of slow internet service, low connection quality or issues with the VoIP client itself.
However, all of those issues have been overcome in the last few years. Therefore, with better and more reliable quality in VoIP services, in addition to significant financial savings, we can expect VoIP to become a staple in customer call centres. Brands will have an important opportunity to create value for their customer base by implementing a positive experience when dealing with customer complaints.
Increased regulatory bodies
As with any technology that experiences high growth and becomes commonplace in society, regulatory bodies start taking notice and step in to put standards and regulations in place in order to manage such technology, its providers and their users.
Such regulations are often necessary to ensure that technology is used appropriately and fairly by all parties. For example, the United States Federal Communications Commission will take a more active role in regulating VoIP in the future.
The Internet of Things
The Internet of Things refers to the growing trend of enabling different devices and appliances to be connected to the internet. From computers to dishwashers, smart devices will continue to grow in numbers and capabilities.
While VoIP has not reached full integration, yet, there is definitely a potential for different forms of integration. For example, voice-activated appliances could be manipulated over a the phone via VoIP.
VoIP will continue to grow in both the consumer and enterprise sector. With the advancement of technology, it will be extremely interesting to witness how VoIP and softphone providers will be able to harness these new capabilities. One thing is clear, though, there are exciting times on the horizon.