As one of Microsoft’s most popular productivity tools, Outlook is more than an email app – it also manages contacts, tasks, and your calendar. It has kept millions organized and helped them communicate, and now with the advent of VoIP and softphones, more can be achieved. Here are the main benefits of integrating Outlook with your phone system.
Consistency
Outlook is the main repository for your contacts. Having to manage and maintain another set of data for the same contacts on your phone system isn’t only tedious, but it also opens the door to data redundancy and inconsistency. Integration allows you to use both tools with a centralized contact list, thereby saving time, giving you peace of mind, and allowing you to synchronize your contact list with all its related data. Backing up your directory is also easier and safer.
Efficiency and Resourcefulness
With Outlook integration, you have more features at your disposal. You can click on a correspondent’s number or name as it appears within an email to call them directly, without having to switch over to your softphone. If you have a new contact, creating a new directory entry for him or her is easier than ever.
Integration allows you to remain organized, save time and be more efficient. With your contact list, events and other details synchronized, there is no longer a need to remember meetings and risk missing them, or to scan emails for a number or an address. You also no longer need to browse through lengthy sales lists to find information about a particular employee or customer.
When someone calls, you see not only their number on your screen but other personal details, such as their call, email and sales history. These are smartly extracted and presented to you on the computer screen, making you more effective sales-wise and improving customer relations.
Better Control
Outlook integration allows you to see your contacts’ presence. Your calendar is also available on your phone system and scheduling your next meeting is done based on your availability and status. This feature, when applied to your workforce, gives you better control of the team around you. You can also synchronize any organization-related changes and updates across other platforms.
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