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Discovering #BlackExcellence in UC (Spotlight on Dr. Marian Croak)

February is Black History Month. Every February, we honour the contributions of Black Americans and Canadians from all walks of life, across diverse industries, throughout both countries'...

The Best VoIP Call Recording Software of 2021

Ensuring that customer calls, or even team meeting VoIP calls are properly and securely recorded may be essential to improving customer service or optimizing internal communications. Today we...

Part 2: How VoIP Providers Can Compete with Big Players in 2021

In my last post we covered the biggest threat to VoIP providers currently, and the way they are syphoning off customer wallet share and ramping up their competing voice services. Collaboration...

Part 1: The Biggest Threats to VoIP Providers in 2021

If you were to ask a hosted VoIP/ITSP what the biggest threat to their business is in 2021 you would probably see some common answers: