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How a softphone can impact your business

As a forward-looking business, you and your employees regularly reach out to your partners, vendors and customers to maintain relationships and ensure satisfaction. And chances are good that you...

The 2019 Smart Guide To Digitally Transform Your Contact Center

The contact center market is in a dynamic, transformative phase with new methods of communication emerging each day. From delivering enhanced voice experiences to predicting customer behaviours...

5 Top Call Center Trends in 2019

The contact center landscape is rapidly shifting due to innovative technology. Realigning the customer service experience has become a top priority for many businesses in 2019. With softphones and...

5 things to consider when you evaluate your next UCC solution

While an enormous shift has happened in workplace modernization due to influx of mobile technologies, SME owners are torn between adapting new technology that fits into their way of working and...

What makes X-Lite the most downloaded free softphone?

Many small medium businesses (SMB) have already switched from desk phones over to softphones. This has not only enabled them to reduce costs and streamline their team communications, but it has...

Real Data and Real Lessons from the User-Edge: The Finale

  Awaiting with bated breath for the Finale Of The Decade — the GoT, we too have summed up the 'User-Edge Operations' blog series Finale, by our very own Vice President of Server Engineering,...

Join Stretto Collaboration meetings with our new Web Interface

Advanced video conferencing technology has made it possible to extend meetings beyond the typical conference room. While everyone is looking for a smoother video collaboration experience, a lot of...

Turbocharge Your Retail Business With Handheld Computers

The retail industry has been fighting friction between online and offline shopping environments. Can mobile technology bridge the gap between these two worlds and assist retailers in delivering a...

How White Labelled Softphones Can Enhance Your Service and Solution Offerings

With the massive shift in consumer preferences from physical handsets to software clients, Internet Telephony Service Providers (ITSPs) and Voice over Internet Protocol (VoIP) providers need to...

Secret Sauce: What’s the path to collaboration nirvana?

Many organisations, big or small, are struggling with this simple question — “What’s the strategy for collaboration for your enterprise?” While some answers have been sprinkled with technological...

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