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2021 Cloud Comms Summit Europe and the Frontline Worker

On March 17, the Cavell Group hosted day one of the Cloud Comms Summit Europe. Todd Carothers, EVP of Corporate Strategy at Alianza,  moderated a panel for the CCA's Thought Leadership Forum on...

Embedding Voice and Video into Your Communications Platform with the VoIP Softphone SDK

In this era of on-demand access to everything, it’s always smart to integrate dynamic business communication capabilities on your applications or websites. With a high-quality SDK, businesses with...

New Workforce Demands Are Paving the Way for UC Adoption

Let’s face reality. The workforce landscape is changing and it is changing quickly and dramatically. Long gone are the days when people clocked in at 9am and clocked out at 5pm. Cubicles and...

6 UCaaS Trends for 2021

2021 is upon us! A lot happened in the industry in 2020. The COVID-19 pandemic drove many workers to transition to working from home. To keep businesses going, many had to adopt reliable UC...

CounterPath UC Solutions for Healthcare

CounterPath UC solutions help improve patient care and streamline clinical communications.

A Guide to Augmenting VoIP Services with Collaboration Offerings

CounterPath is a company that started around 2002. We’ve sold millions of softphone clients that work across any SIP-based platform across the industry. We helped define the standard for SIP...

9 Key Call Center Software Requirements in 2021

What software is ideal for the modern call center? The typical modern call center is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support ...

The Best VoIP Call Recording Software of 2021

Ensuring that customer calls, or even team meeting VoIP calls are properly and securely recorded may be essential to improving customer service or optimizing internal communications. Today we...