On March 17, the Cavell Group hosted day one of the Cloud Comms Summit Europe. Todd Carothers, EVP of Corporate Strategy at Alianza,  moderated a panel for the CCA's Thought Leadership Forum on the...

In this era of on-demand access to everything, it’s always smart to integrate dynamic business communication capabilities on your applications or websites. With a high-quality SDK, businesses with...

Let’s face reality. The workforce landscape is changing and it is changing quickly and dramatically. Long gone are the days when people clocked in at 9am and clocked out at 5pm. Cubicles and...

2021 is upon us! A lot happened in the industry in 2020. The COVID-19 pandemic drove many workers to transition to working from home. To keep businesses going, many had to adopt reliable UC...

CounterPath UC solutions help improve patient care and streamline clinical communications.

CounterPath is a company that started around 2002. We’ve sold millions of softphone clients that work across any SIP-based platform across the industry. We helped define the standard for SIP phones...

What software is ideal for the modern call center? The typical modern call center is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support Superior...

Ensuring that customer calls, or even team meeting VoIP calls are properly and securely recorded may be essential to improving customer service or optimizing internal communications. Today we discuss...