What a whirlwind last week was! CounterPath attended Enterprise Connect in Orlando for a week of UC fun! We showcased our best and brightest solutions, such as our latest innovation Stretto™...
#EC18: Contact Centers and Customer Experience
by Todd Carothers
Contact centers use UC solutions to improve their operations and maximize profits. With new technological developments resulting in smart devices and apps, contact center agents may find...
Time for the Enterprise to Go OTT
by Todd Carothers
In the telecoms world, the acronym OTT (over-the-top) has become synonymous with service innovation and improving customer experience. As the rise of the enterprise consumer gathers pace, this...