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Top 5 Call Center Apps in 2021

The call center industry is experiencing massive growth and innovation. In an industry that relies on clear and efficient communication, UC solutions are at the forefront of that evolution. We're...

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As call centers are changing in a big way this year, managers are needing more tools and guidance to manage an effective workforce.

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The contact center landscape is rapidly shifting due to innovative technology. Realigning the customer service experience has become a top priority for many businesses in 2021. With softphones and...