The call center industry is experiencing massive growth and innovation. In an industry that relies on clear and efficient communication, UC solutions are at the forefront of that evolution. We're...
7 Best Practices For Effective Call Center Management in 2021
by Team CounterPath
As call centers are changing in a big way this year, managers are needing more tools and guidance to manage an effective workforce.
5 Top Call Center Trends in 2021
by Team CounterPath
The contact center landscape is rapidly shifting due to innovative technology. Realigning the customer service experience has become a top priority for many businesses in 2021. With softphones and...