Software Requirements for Call Centres

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CounterPath Corp
The typical modern call centre is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support Calling Features Integration with Business Tools Smart Interface Call Recording Flexibility […]

Empowering Employees’ Smartphones With Softphones

by
CounterPath Corp
  Chances are all your employees have smartphones. In fact, many companies spend time and resources monitoring the use of smartphones in the workplace. While some see smartphones as a nuisance, they can actually be used to […]

Business World Problems – Conference Call

by
CounterPath Corp
Meetings with people who work in scattered locations often need to be done via conference calls. Conference calls are great if you can get them set up and running smoothly, but this is not always easy. The Challenge The first […]

Where to Get a Softphone

by
CounterPath Corp
So you know why your company needs a softphone. Now how do you go about getting one? Figure Out the Type of Softphone You Need There are plenty of free softphones that are tied to a service, although for business purposes, you should be looking beyond the ‘free’ zone. The obvious option […]

Push for the People!

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CounterPath Corp
Recently, I wrote Implementing Battery-Saving Push Notifications in Bria  covering important changes quickly emerging in mobile VoIP around backgrounding of applications and push server options currently available for customers. With our Bria Mobile clients for iOS and Android launch this past […]

Why Your Company Needs A Softphone

by
CounterPath Corp
The phone that sits on your desk is a piece of hardware – something that you can physically touch and feel. A softphone is the software version of a phone. It’s an app that you can install on your computer, tablet or smartphone. It features a graphical interface that mimics that of a […]