The typical modern call centre is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support Calling Features Integration with Business Tools Smart Interface Call Recording Flexibility […]
Many airlines these days are starting to offer Wi-Fi service for free or a small surcharge. That’s great for surfing the Internet, but for those of us hoping to stay connected on our SIP softphones while 35,000 ft in the air, […]
Chances are all your employees have smartphones. In fact, many companies spend time and resources monitoring the use of smartphones in the workplace. While some see smartphones as a nuisance, they can actually be used to […]
Meetings with people who work in scattered locations often need to be done via conference calls. Conference calls are great if you can get them set up and running smoothly, but this is not always easy. The Challenge The first […]
So you know why your company needs a softphone. Now how do you go about getting one? Figure Out the Type of Softphone You Need There are plenty of free softphones that are tied to a service, although for business purposes, you should be looking beyond the ‘free’ zone. The obvious option […]
Recently, I wrote Implementing Battery-Saving Push Notifications in Bria covering important changes quickly emerging in mobile VoIP around backgrounding of applications and push server options currently available for customers. With our Bria Mobile clients for iOS and Android launch this past […]
The phone that sits on your desk is a piece of hardware – something that you can physically touch and feel. A softphone is the software version of a phone. It’s an app that you can install on your computer, tablet or smartphone. It features a graphical interface that mimics that of a […]
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