When talking to IT professionals, it often becomes apparent that when it comes to making cost-benefit analyses, they rely on hard operational metrics. This means that repair time, uptime, number of failures, and voice or quality […]
The rise of data consumption from cloud services, along with the adoption and proliferation of video as the primary form of media on the web, is increasing interest in unified communications platforms. The concept of […]
Let’s face it. If you are considering buying Unified Communications (UC) clients, you have lots of vendors to choose from. Your PBX vendor might offer their own client. Why not just go with the PBX vendor’s client? Because the […]
Not all vendors are the same. As we’ve seen with the recent client-based security breach and privacy oversight in the news, the responsibility and trust that customers place on us is not something that we take lightly. For over […]
We all want to be more productive in our daily lives. Being able to increase our output without increasing the amount of time we spend working is the ideal scenario. Working harder or working smarter? Working smarter is the […]
The typical modern call centre is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support Calling Features Integration with Business Tools Smart Interface Call Recording Flexibility […]
Many airlines these days are starting to offer Wi-Fi service for free or a small surcharge. That’s great for surfing the Internet, but for those of us hoping to stay connected on our SIP softphones while 35,000 ft in the air, […]
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