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Using Softphones on Scanning Devices to Improve Productivity and Customer Service Quality

Softphones. I remember first using one and thinking “wow, now I can make a call using my computer and I don’t need to use the telephone at my desk!” Then I found out I could take my laptop with me...

GDPR: A Look at the Consequences on Data

The May 25th deadline for the General Data Protection Regulations (GDPR) enforcement is looming. But what does that mean for companies outside the European Union that deal with data? The sobering...

Unified Communication Can Enhance Your Company Culture

Unified Communications (UC) is an emerging trend in workplace transformation that provides many benefits. Outside of a single, consistent set of tools to manage your communications, one of the...

SDK 1.7 and Xamarin Support

One of the major features of the CounterPath Softphone SDK 1.7 is the brand new support for Xamarin. I’m here to tell you why this is such an important feature for both SDK app developers and...

Introducing the New CounterPath Softphone SDK 1.7

CounterPath’s Softphone SDK 1.7 has a great list of new features for developers looking to add UC functionality to their own software. With this release, we are enhancing the experience of using...

Five Softphone Features You Need

Sometimes it can be difficult to sort out what softphone features you really need. In a noisy world, we're here to break it down for you to help you figure out what's essential and what's not. So...

Do I Need a Unified Communications Solution?

The world moves at a considerably faster speed today. We live in a society that requires quicker responses, shorter turn-arounds and instant touchpoints. As a result, decision-making has also been...

Business World Problems - Conference Calls

Meetings with people who work in scattered locations often need to be done via conference calls. Conference calls are great if you can get them set up and running smoothly, but this is not always...

New Workforce Demands Pave the Way for UC Adoption 

Let’s face reality. The workforce landscape is changing and it is changing quickly and dramatically. Long gone are the days when people clocked in at 9am and clocked out at 5pm. Cubicles and...

UC for Dummies: Maximizing Utility for Your Business

Unified Communications (UC) solutions enable an employee’s desk phone, mobile phone, video conferencing, SMS and more, to be synched on one system. This means having your business information...

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