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enterprise consumers, Unified Communications

Is Instant Messaging Needed in the Workplace?

By Team CounterPath

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Let’s be honest, long gone are the days when work started at 9 am and ended at 5 pm, and when you went home for the day, you were actually done for the day. A quick check of emails and voicemails used to be enough to catch you up on anything that was happening.

Today’s work environment requires employees to be on all the time. Collaborating with people across time zones, cities and continents is increasingly common and email is no longer cutting it. Organizations need to harness the power of communication technologies that allow their employees to work together in much more efficient ways.

Companies have identified the opportunity of reducing operational expenses while achieving the ever-important goal of serving a global audience through the use of real-time collaboration tools that can be leveraged with IP-based technologies.

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More importantly, the rise and proliferation of mobile smartphones has changed the work/life balance into an intricate close relationship. Teams need to have a platform that allows them to work in unison during non-traditional work hours or while they are away from the office.

This is where tools like Instant-Messaging become so important. It allows users to have real time interactions whenever and wherever they are. The introduction of Unified Communications as a Service (UCaaS) platforms into business processes are helping organizations become more productive and collaborative.

As technology grows at exponential rates so are the real-time collaboration tools at your disposal. The continuing use of legacy systems will keep doing the job just fine, but it will not be sufficient for much longer.

Organizations who adapt and grow with UCaaS platforms will start to peel away and establish an advantage over those who choose to keep the status quo. The longer you wait, the more difficult it will be to catch up.

Team CounterPath

About Team CounterPath

CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions. The company's product suite includes SIP-based softphones, server based user experience management and UC solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEMs) to cost-effectively integrate voice, video, presence, Instant Messaging (IM) and collaboration applications into their VoIP offerings and extend functionality across both fixed and mobile networks.

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