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3 Tips on How to Manage a Remote Workforce

By Team CounterPath

Globally, the number of remote workers is on the rise. Whether it be a result of public transit strikes, unforeseen natural disasters, or public health emergencies, employees are relying more on solutions that allow them to work from home. This trend shows no signs of slowing down, and while there are significant benefits to working remotely, there are also challenges. As such, businesses need to adapt in order to maintain business continuity and a healthy corporate culture. 


At CounterPath, we're huge ambassadors for remote working. With offices across North America and team members throughout Europe, we've learned to embrace both the benefits and challenges of managing remote workers. With this in mind, here are our top three tips on how to manage a remote workforce:

1. Managing a remote workforce means prioritizing deliverables

When teams can't physically be in the same space, a shift in perspective must occur in order to measure success. Focusing on goals, deliverables and quality of work output must become paramount when assessing remote workers' performance. Staying productive is while working remotely is crucial to maintaining business continuity, especially during uncertain times. Making sure your employees know exactly what their daily deliverables are and holding them accountable will ensure remote working success for all involved.


2. Check in regularly when managing your remote workforce

Just because you aren't in the same office doesn't mean you can't be present with one another. Developing a good corporate culture is all about checking in often. This is a great way to show support and encourage accountability. This can be done through email, messaging, and voice and video conferencing. Video conferencing, in particular, is an effective and easy way to add a personal touch to your daily communications. Since the majority of human communication involves nonverbal cues, video can help avoid potential miscommunications. 

In order to help businesses seeking video conferencing and teleworking solutions during the COVID-19 outbreak, we have extended Virtual Meeting Room capabilities to all of our Bria Teams and Bria Solo users for a limited time, in order to support work-from-home strategies that many organizations are scrambling to adopt. If you are currently seeking a solution to help you or your staff work from home, you can start a free trial here. Additionally, Bria Enterprise can also support video conferencing and virtual meeting room services in its Business Bundle package. For more information speak with one of our CounterPath Channel Partners or reach out to our direct sales team.

Bria Solo Extends Business-Class Calling-1

3. Be conscious of time zones when managing a remote workforce

Working with teams across different time zones can be challenging. For managers, it often involves keeping multiple different time zones in mind when working on various projects. Wherever possible, avoid scheduling big meetings outside of traditional work hours. However, that being said, it's inevitable that at times scheduling compromises will need to be made in order to meet deadlines and accomplish broader goals. When asking for a quick turnaround on tasks, keep your employees' time zones in mind so they are better able to deliver on your expectations. 

Every Time Zone allows you to have a snapshot of all the relevant time zones you need, facilitating the scheduling and coordination of multiple teams.


CounterPath is in the business of facilitating productive remote working experiences for teams across the globe. If you're looking for a collaboration solution, consider starting a free trial of Bria Solo or Bria Teams, or contacting our sales team for an enterprise-grade solution.

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Team CounterPath

About Team CounterPath

CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions. The company's product suite includes SIP-based softphones, server based user experience management and UC solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEMs) to cost-effectively integrate voice, video, presence, Instant Messaging (IM) and collaboration applications into their VoIP offerings and extend functionality across both fixed and mobile networks.

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