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Essential Unified Communications Features for Remote Workers

By Team CounterPath

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One of the biggest advantages of a Unified Communications platform is the ability to recruit and integrate team members literally anywhere in the world.

Remote workers continue to grow amongst the ranks of companies around the world so it is imperative for organizations to provide them with the tools that they will need to, not only to perform their job and duties, but that will also make them feel like a integral part of the team.

Here we share the top three features that you should provide any remote workers when they are being on boarded to your team.



Voice and Video Calling

This is an essential feature for any team member working away from the office. There will be plenty of meetings that will require them to call-in to a conference call.

Video calling is important as it will add a human element to interactions among colleagues as opposed to being just a “voice on the other side of the phone.” This can go a long way in increasing morale and minimizing the risk of remote workers to feeling isolated.



Instant Messaging

No feature unlocks the ability to communicate smoothly between colleagues better than Instant Messaging. We have all been there. A question arises and an answer is needed immediately. The party who is needed is in a conference call or on the go. Instant Messaging allows this interaction to happen instantaneously and on the fly.

There are other situations when it is more efficient to send a couple of lines to a colleague instead of calling or worse, sending an email that will most likely be lost in an ocean of correspondence.

Instant Messaging allows your workforce to communicate efficiently regardless of their location.

Screen Sharing

Screen sharing is a powerful tool for those users who need to give demonstrations, provide support or lead a discussion while they are not physically in the same location.

Whether is with clients or even with their own team, screen sharing will empower remote workers to give a sales pitch, to share the latest financial results or to unveil the newest creative for a campaign. All from where they are.

Unified Communications can certainly provide remote workers with even more features and really provide them with a robust arsenal to improve their productivity, however these are our top choices that will have them covered as they get integrated to your team. 

See how CounterPath are the experts in enterprise unified communications:LEARN MORE

Related Articles:

Five tips to successfully implement Instant Messaging in your organization

Three business benefits of Unified Communications

What to look for when selecting a UC

Team CounterPath

About Team CounterPath

CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions. The company's product suite includes SIP-based softphones, server based user experience management and UC solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEMs) to cost-effectively integrate voice, video, presence, Instant Messaging (IM) and collaboration applications into their VoIP offerings and extend functionality across both fixed and mobile networks.

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