Talk about a bad user experience. You boot up your favourite device, launch your favourite VoIP client, and… encounter a connection failure. But it worked just fine yesterday! Software updates? Hmmm… nope, none […]
Let’s face it. If you are considering buying Unified Communications (UC) clients, you have lots of vendors to choose from. Your PBX vendor might offer their own client. Why not just go with the PBX vendor’s client? Because the […]
The typical modern call centre is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support Calling Features Integration with Business Tools Smart Interface Call Recording Flexibility […]
Many airlines these days are starting to offer Wi-Fi service for free or a small surcharge. That’s great for surfing the Internet, but for those of us hoping to stay connected on our SIP softphones while 35,000 ft in the air, […]
Chances are all your employees have smartphones. In fact, many companies spend time and resources monitoring the use of smartphones in the workplace. While some see smartphones as a nuisance, they can actually be used to […]
Meetings with people who work in scattered locations often need to be done via conference calls. Conference calls are great if you can get them set up and running smoothly, but this is not always easy. The Challenge The first […]
So you know why your company needs a softphone. Now how do you go about getting one? Figure Out the Type of Softphone You Need There are plenty of free softphones that are tied to a service, although for business purposes, you should be looking beyond the ‘free’ zone. The obvious option […]
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