The typical modern call centre is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support Calling Features Integration with Business Tools Smart Interface Call Recording Flexibility […]
Many airlines these days are starting to offer Wi-Fi service for free or a small surcharge. That’s great for surfing the Internet, but for those of us hoping to stay connected on our SIP softphones while 35,000 ft in the air, […]
Chances are all your employees have smartphones. In fact, many companies spend time and resources monitoring the use of smartphones in the workplace. While some see smartphones as a nuisance, they can actually be used to […]
Recently, I wrote Implementing Battery-Saving Push Notifications in Bria covering important changes quickly emerging in mobile VoIP around backgrounding of applications and push server options currently available for customers. With our Bria Mobile clients for iOS and Android launch this past […]
Bria Mobile = Bria + Services Platform For over seven years, CounterPath’s Bria 3 mobile VoIP clients have earned award after award, and happy customer after happy customer. Through eight generations of iPhones and seven […]
Being Pushy with VoIP—What we learned about push notifications, iterative development, and working with customer partners. Push Notification is a generic term that describes a mechanism used to send messages to a mobile device. […]
Listen up, remote worker! Working from home is great, but you run the risk of becoming isolated and inefficient if you fail to communicate properly with your colleagues. You need to be available, have your resources handy, manage […]
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