Are you planning to travel soon? Do you know what to do to stay as healthy as possible while away from home?
About Team CounterPath
CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions. The company's product suite includes SIP-based softphones, server based user experience management and UC solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEMs) to cost-effectively integrate voice, video, presence, Instant Messaging (IM) and collaboration applications into their VoIP offerings and extend functionality across both fixed and mobile networks.
Recent Posts
Every shopper has experienced this scenario before: while talking to a retail assistant, you are given vague, incomplete information about when the next shipment of X product is due or what the next...
Retail employees today are facing productivity issues as they struggle to communicate with each other due to various disjointed business and communication applications. An unprecedented amount of...
The advent of SIP (session initiation protocol) more than two decades ago led to the belief that PTSN (public switched telephone network) would cease to exist. It talked about the blossoming of a new...
The retail industry has been experiencing friction between online and offline shopping environments. Can mobile technology bridge the gap between these two worlds and assist retailers in delivering a...
The call center industry is experiencing massive growth and innovation. In an industry that relies on clear and efficient communication, UC solutions are at the forefront of that evolution. We're...
As call centers are changing in a big way this year, managers are needing more tools and guidance to manage an effective workforce.
Opt for these affordable/free fixes if you don’t want to expend your resources building custom solutions in the New Year. As 2018 draws to an end, one thing is clear - SMB productivity and...
What software is ideal for the modern call center? The typical modern call center is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support Superior...
Ensuring that customer calls, or even team meeting VoIP calls are properly and securely recorded may be essential to improving customer service or optimizing internal communications. Today we discuss...