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Team CounterPath

About Team CounterPath

CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions. The company's product suite includes SIP-based softphones, server based user experience management and UC solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEMs) to cost-effectively integrate voice, video, presence, Instant Messaging (IM) and collaboration applications into their VoIP offerings and extend functionality across both fixed and mobile networks.

Recent Posts

7 Best Practices For Effective Call Center Management in 2020

As call centers are changing in a big way this year, managers are needing more tools and guidance to manage an effective workforce.

Top 5 Apps to Make Your Small Business Succeed in 2020

Opt for these affordable/free fixes if you don’t want to expend your resources building custom solutions in the New Year. As 2018 draws to an end, one thing is clear - SMB productivity and...

9 Key Call Center Software Requirements in 2020

What software is ideal for the modern call center? The typical modern call center is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support ...

The Best VoIP Call Recording Software of 2020

Ensuring that customer calls, or even team meeting VoIP calls are properly and securely recorded may be essential to improving customer service or optimizing internal communications. Today we...

Top 3 Internet Video Conferencing Software Options of 2020

As we’re settling into the new norm of working from home, or just transitioning into remote teams, we’re beginning to form new ways to communicate. While some teammates prefer to email, some may...

Setting Up Conference Calls: Best Practices for Better Virtual Collaboration

At CounterPath, we're huge ambassadors for remote working. With offices across North America and team members throughout Europe, we've learned to embrace both the benefits and challenges of having...

5 Top Call Center Trends in 2020

The contact center landscape is rapidly shifting due to innovative technology. Realigning the customer service experience has become a top priority for many businesses in 2020. With softphones and...

GoToMeeting vs. Zoom: Which is Better?

Many great tools are out there to help us stay connected and productive as more remote teams are emerging. Video conferencing software has made it easier for teams to communicate, and collaborate...

What is a Conference Bridge?

A conference bridge is a way for multiple people to join a single meeting. The most common conference bridge that you may be familiar with is one that allows participants to dial into a virtual...

Best Practices for Virtual Collaboration with Bria Virtual Meeting Rooms

With the increased need for communication and collaboration tools while working remotely during the COVID-19 public health crisis, we recently put out a blog detailing our 10 best practices for...

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