Today’s businesses need to be more agile and more competitive than ever. With a focus on growth and the certainty of change, modern businesses are becoming more dependent on unified communication (UC) solutions. While UC solutions are of tremendous benefit to anyone, in any field, here are five specific industries that rely heavily on UC:
1. Contact Centers
Integrating a UC solution enables contact centers to streamline team communications, increase agent productivity and enhance the overall customer experience. UC also improves remote contact center efficiencies and advances digital transformation. This way contact centers can stay ahead of the game.
60 percent of shoppers say store associates who use mobile devices for customer assistance are able to improve customers' shopping experiences. By adding communication tools to devices associates already carry, staff become more accessible no matter where they are in the store. CounterPath's UC solutions help retailers address omni-channel communications needs. Digital transformation can provide an immediate competitive advantage that is scalable and cost effective in any retail deployment.
Fast and secure communication is paramount for the transportation industry. Having the ability to contact individuals quickly and effectively can make all the difference in a dangerous situation. UC solutions ensure that transportation workers can work efficiently to mitigate potential disasters and get people, goods and services to where they need to go.
Healthcare is serious business. Healthcare professionals are dealing with important, often private information on a daily basis that needs to be passed on to various parties as clearly and efficiently as possible. UC solutions allow each care provider to communicate effectively and securely, in order to make the right decisions for those they look after.
5. Digital Marketing and Communications Agencies
Digital marketing and communications agencies rely heavily on calls, video conferences and team collaboration to add value to their clients. UC solutions such as Bria Teams can help digital agencies gain a competitive advantage over their peers by streamlining all team communications into one application across all devices.
CounterPath's UC solutions are revolutionizing the way people communicate in a mobile workforce. Our individual, team and enterprise solutions are applicable across several industries. To learn more about how we can help you, contact us today: