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2 Ways Handheld Devices Improve Retail Operations

The retail industry has been experiencing friction between online and offline shopping environments. Can mobile technology bridge the gap between these two worlds and assist retailers in...

3 Key Benefits of the Bria Desktop API

APIs aren’t all that new; they are responsible for the seamless flow of information between different programs. For example, when you copy and paste text from one application into another, it’s...

Top 5 Call Center Apps in 2020

The call center industry is experiencing massive growth and innovation. In an industry that relies on clear and efficient communication, UC solutions are at the forefront of that evolution. We're...

7 Best Practices For Effective Call Center Management in 2020

As call centers are changing in a big way this year, managers are needing more tools and guidance to manage an effective workforce.

Top 5 Apps to Make Your Small Business Succeed in 2020

Opt for these affordable/free fixes if you don’t want to expend your resources building custom solutions in the New Year. As 2018 draws to an end, one thing is clear - SMB productivity and...

9 Key Call Center Software Requirements in 2020

What software is ideal for the modern call center? The typical modern call center is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support ...

The Best VoIP Call Recording Software of 2020

Ensuring that customer calls, or even team meeting VoIP calls are properly and securely recorded may be essential to improving customer service or optimizing internal communications. Today we...

Adding Bulk Contacts to Bria Teams

Our customers appreciate how easy the Bria Teams web platform is for setting up their own SIP voice service for managing users and their extensions. Not only that, our users are pleasantly...

Top 3 Internet Video Conferencing Software Options of 2020

As we’re settling into the new norm of working from home, or just transitioning into remote teams, we’re beginning to form new ways to communicate. While some teammates prefer to email, some may...

Setting Up Conference Calls: Best Practices for Better Virtual Collaboration

At CounterPath, we're huge ambassadors for remote working. With offices across North America and team members throughout Europe, we've learned to embrace both the benefits and challenges of having...

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