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Stay Healthy While Traveling: What You Need to Do

Are you planning to travel soon? Do you know what to do to stay as healthy as possible while away from home?

A Guide to Augmenting VoIP Services with Collaboration Offerings

CounterPath is a company that started around 2002. We’ve sold millions of softphone clients that work across any SIP-based platform across the industry. We helped define the standard for SIP...

Introducing the Latest VoIP Softphone SDK 1.12

We're pleased to announce our latest Softphone SDK 1.12, available on all platforms (Windows, MacOS, iOS, and Android). Among the usual bug-fixes and improvements, we also have many new exciting...

3-Step Guide to an Omnichannel Retail Experience

Every shopper has experienced this scenario before: while talking to a retail assistant, you are given vague, incomplete information about when the next shipment of X product is due or what the...

Top 5 Tips for Effectively Leveraging UC in Retail Stores

Retail employees today are facing productivity issues as they struggle to communicate with each other due to various disjointed business and communication applications. An unprecedented amount of...

What are RESTful APIs and How Do They Help Build Dream Integrations?

The advent of SIP (session initiation protocol) more than two decades ago led to the belief that PTSN (public switched telephone network) would cease to exist. It talked about the blossoming of a...

2 Ways Handheld Devices Improve Retail Operations

The retail industry has been experiencing friction between online and offline shopping environments. Can mobile technology bridge the gap between these two worlds and assist retailers in...

3 Key Benefits of the Bria Desktop API

APIs aren’t all that new; they are responsible for the seamless flow of information between different programs. For example, when you copy and paste text from one application into another, it’s...

Top 5 Call Center Apps in 2020

The call center industry is experiencing massive growth and innovation. In an industry that relies on clear and efficient communication, UC solutions are at the forefront of that evolution. We're...

7 Best Practices For Effective Call Center Management in 2020

As call centers are changing in a big way this year, managers are needing more tools and guidance to manage an effective workforce.