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Using Call Analytics to Manage a Remote Workforce

While metrics and analytics may not be exciting to everyone, they can be helpful in troubleshooting user issues – like "why do Brenda's calls keep dropping?" – or tracking feature usage to see if...

Top 3 Internet Video Conferencing Software Options of 2021

As we’re settling into the new norm of working from home, or just transitioning into remote teams, we’re beginning to form new ways to communicate. While some teammates prefer to email, some may...

2021 Cloud Comms Summit Europe and the Frontline Worker

On March 17, the Cavell Group hosted day one of the Cloud Comms Summit Europe. Todd Carothers, EVP of Corporate Strategy at Alianza,  moderated a panel for the CCA's Thought Leadership Forum on...

Embedding Voice and Video into Your Communications Platform with the VoIP Softphone SDK

In this era of on-demand access to everything, it’s always smart to integrate dynamic business communication capabilities on your applications or websites. With a high-quality SDK, businesses with...

Alexander Graham Bell's First Phone Call Enabled Today's Cloud-Based, Mobile Workforce

On March 10, 1876, Alexander Graham Bell made the first telephone call from his working laboratory in Boston. The phone call was made to summon his assistant, Thomas Watson, from the next room.

SDK Solution: 8 Vital Adoption Considerations & What It Means For You

    Wondering how you can use an SDK Solution, or Softphone SDK, in your own, specific application? Read about important components your team should consider when selecting an softphone SDK...

Alianza Acquires CounterPath: Introducing Alianza’s Full Stack Cloud Communications Platform

At Alianza, our vision is to deliver the world’s best cloud communications platform for service providers. Over the last twelve years, we have developed a proprietary platform that includes a...

Discovering #BlackExcellence in UC (Spotlight on Freddie Figgers)

As we continue in our Black History Month blog series, we'd like to shed light on an inventor, entrepreneur and leader in telecommunications, Mr. Freddie Figgers.

5 Key Benefits of Video Conferencing

Let’s face it, there has been no other time in history where enterprises have had to conduct business at such a global scale. The costs of doing business all around the world can take a toll, not...

Discovering #BlackExcellence in UC (Spotlight on Dr. Marian Croak)

February is Black History Month. Every February, we honour the contributions of Black Americans and Canadians from all walks of life, across diverse industries, throughout both countries'...