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7 Best Practices For Effective Call Center Management in 2020

As call centers are changing in a big way this year, managers are needing more tools and guidance to manage an effective workforce.

Top 5 Apps to Make Your Small Business Succeed in 2020

Opt for these affordable/free fixes if you don’t want to expend your resources building custom solutions in the New Year. As 2018 draws to an end, one thing is clear - SMB productivity and...

9 Key Call Center Software Requirements in 2020

What software is ideal for the modern call center? The typical modern call center is an intelligent software-based system. Here are some elements it includes: VoIP Calling and SIP Support ...

The Best VoIP Call Recording Software of 2020

Ensuring that customer calls, or even team meeting VoIP calls are properly and securely recorded may be essential to improving customer service or optimizing internal communications. Today we...

Adding Bulk Contacts to Bria Teams

Our customers appreciate how easy the Bria Teams web platform is for setting up their own SIP voice service for managing users and their extensions. Not only that, our users are pleasantly...

Top 3 Internet Video Conferencing Software Options of 2020

As we’re settling into the new norm of working from home, or just transitioning into remote teams, we’re beginning to form new ways to communicate. While some teammates prefer to email, some may...

Setting Up Conference Calls: Best Practices for Better Virtual Collaboration

At CounterPath, we're huge ambassadors for remote working. With offices across North America and team members throughout Europe, we've learned to embrace both the benefits and challenges of having...

Part 2: How VoIP Providers Can Compete with Big Players in 2020

In my last post we covered the biggest threat to VoIP providers currently, and the way they are syphoning off customer wallet share and ramping up their competing voice services. Collaboration...

5 Top Call Center Trends in 2020

The contact center landscape is rapidly shifting due to innovative technology. Realigning the customer service experience has become a top priority for many businesses in 2020. With softphones and...

Part 1: The Biggest Threats to VoIP Providers in 2020

If you were to ask a hosted VoIP/ITSP what the biggest threat to their business is in 2020 you would probably see some common answers:

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