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Is Your Communication Ecosystem Facilitating a Superior Customer Experience?

Let's face it: running a business these days is tough. Companies are trying to outdo each other. Customers are flocking towards organizations that can provide better customer service, innovative...

How a softphone can impact your business

As a forward-looking business, you and your employees regularly reach out to your partners, vendors and customers to maintain relationships and ensure satisfaction. And chances are good that you...

3 Reasons Why Your Small Business Needs Unified Communications

In a fast-paced business world, 'workplace collaboration' has become a keyword and a must to streamline internal and external communications. Many of us video conference or instant message our...

ClueCon 2019: Post-event reflections

Jim O'Brien, our Vice President of Server Engineering, Support and IT, attended the prestigious ClueCon 2019 held recently. Jim shared his thoughts on “10 Essential network operations...

Transforming the store experience with innovative Unified Communications (UC) solutions

How do you keep today’s digitally-savvy shoppers happy? In this age of instant gratification, shoppers want to make instant, well-informed choices. This presents a huge challenge to retailers –...

What are RESTful APIs and how can they help you build your dream integrations?

The advent of SIP (session initiation protocol) more than two decades ago led to the belief that PTSN (public switched telephone network) would cease to exist. It talked about the blossoming of a...

The 2019 Smart Guide To Digitally Transform Your Contact Center

The contact center market is in a dynamic, transformative phase with new methods of communication emerging each day. From delivering enhanced voice experiences to predicting customer behaviours...

5 Top Call Center Trends in 2019

The contact center landscape is rapidly shifting due to innovative technology. Realigning the customer service experience has become a top priority for many businesses in 2019. With softphones and...

Embed voice and video in your applications for an enriched communications experience with a VoIP Softphone SDK

In this era of on-demand access to everything, it’s always smart to integrate dynamic business communication capabilities on your applications or websites. With a high-quality SDK, businesses with...

5 things to consider when you evaluate your next UCC solution

While an enormous shift has happened in workplace modernization due to influx of mobile technologies, SME owners are torn between adapting new technology that fits into their way of working and...

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